Li Willo

Check most frequently asked questions here, if you still need help then please contact us at info@liwillo.com.

Payments

What payment methods do you accept?

We accept VISA, MasterCard, American Express, Discover and Paypal. Please note that the available payment methods may change depending on your region. We do not accept cash on delivery.

Do you offer cash on delivery?

We currently do not offer cash on delivery when you purchase online.

Returns

What is the return policy?

All sales are final and no refund will be issued.

How do I make changes to an order I’ve already placed?

The best way to change your order is to contact our support during our business hours. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.

Shipping

When will I receive my order?

Orders are processed in the order we receive them unless you've chosen expedited shipping. You can track your order status on a tracking page & also signup for alerts on a courier website.

What do I do if I never received my order?

Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support and we can assist you with the next steps.

What do I do if I received a defective order?

Chances of receiving defective item is very rare but it could happen. Please take pictures of a product which shows defect clearly & contact our support to check if it's eligible for replacement.

Frequently Asked Questions

Payments

Returns

Shipping